#Hillside vet clinic update#

Update in response to John the NEW office manager!! Again you show your lack of customer service. HELPLESS! Read LessĪlso to add to my updated response.maybe the new issues with this office has to do with a family member, who had to make a facebook page because he could not find a job (maybe because of a lack of customer service skills) being hired as a office manager. I wouldn't want anyone to feel the way I felt. In addition, word of mouth is still the best way to advertise, and I will make sure to share this horrific experience with others. Cagle stressed me out so bad, I keep running to check on Roxy every time I hear her move or meow. We are out of $527, restless days and nights, stress, and we haven't been eating. I am so glad my husband told me to calm down and grab Roxy so we can go. It should be against the law to turn pets away in an emergency setting, just like it is in a human emergency setting. I could've went to the new vet clinic with my guards up after the lack of knowledge Dr.Cagle given, but I had to put that negative energy aside and focus on Roxy. I understand some clients may have burned their bridge with paying their balance in the past, but you shouldn't treat every client in distrust. Also, if this clinic cares so much about animals, they need to find better ways to show it.

My husband and I both work, we were willing to setup a Payment Plan (anything for Roxy). Here mood and gesture gave us the vibe that she was tired of talking to us about it. Cagle came back into the room pressuring us about the two options she gave. There is nothing like trying to have some faith in hoping for a better outcome, while being told All negative feedback.She showed absolutely no remorse! My family don't have $5,000 just sitting around. I sat there in that chair, and I cried and cried. Here's my question, how can a Doctor throw out all these pre-diagnosis with lab results and xrays? Based of your knowledge and experience, give me some better feedback! Also, she gave us two options: euthanizing Roxy, or hospitalization. Once the results came back she said its a possibility Roxy could have diabetes, congestive heart failure, cancer, and/or thyroid problems. We told her to proceed with the xrays and blood work. She kept asking my husband and I, 'how much money are we willing to put into this?' Then she kept saying that there are no guarantees if Roxy will make it, and if we spent the estimated quote of $2,625- $4,605. She gave us no hope, but steadily kept asking about money. Cagle, DVM had to say about Roxy was negative. I can fill out the paperwork while you start working on her).Also, everything Dr. This facility doesn't care about the well-being of my kitty (if I put a rush on getting her there to ya'll, you need to rush to get her to the back. Once my husband and I walked inside, the front desk representative asked for a $300 deposit so I gave her my credit card. But, I felt like every second counted at the time and I just rushed to the facility so Roxy can get treated asap (I called prior to arrival). Normally I like to research new places before I make a decision to visit. I was so scared seeing her this way so I immediately called Hillside since they are open 24/7.

She was drooling, having difficulty breathing, vomiting with a faint meow. First of all, I took my kitty in Thursday evening (8/25/16) because she wasn't acting herself. I would give zero stars if I could, but this site requires at least one star to leave a review! This place left me so emotionally drained and restless. I already found another vet and will never EVER recommend you to anyone again. I already knew what would happen! I’m his Mama! So if you’re going to call yourself a “Vet Tech” at Hillside Vet in Auburn, get it together. When I showed up for my appointment this morning I was unwillingly and unethically told they could but to bring him in and see what happens. We tried sedative’s which I said wouldn’t work and knew for weeks he’d need to be sedated. Moose has multiple moles that I’m very concerned about as well as needing a wellness check. Don’t hire people who can’t control a Friday night to come to work Saturday. Owe and BTW they apparently had multiple staff call out. Only to let me drug my dog, let us show up, tell me the services I need aren’t available. They’ve tried for 2 yrs to handle my babe and just don’t listen to me! Listen to the pet owners! They scheduled me a multiple needed “wellness” check even though I’ve had serious concerns.

#Hillside vet clinic how to#

They have no idea how to handle a difficult Dog.